SHIPPING & HANDLING

When will I receive my order?

It typically takes about 1-3 business days to process your order and 2-4 business days for our orders to get to our customers. 

West coast customers will receive their orders in about 2-3 business days, where-as eastcoast customers will receive their order in 3-5 business days. Our orders are shipped out from our Kitchen in Los Angeles, CA.

Please note: We often get a surge in orders due to high demand, we will inform you if any additional handling days are required via email.

I inputted the wrong address!

Please contact us within 12 hours to change your address and we will be glad to do it for you! If your order has already been shipped, unfortunately we will not be able to offer you a refund.

If the package is returned to Lilys Chilies due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.

How much is shipping?

If your order is over $49.95 we will ship your order via USPS Priority Mail Service for FREE. If you do not meet the $49.95, shipping will cost $5.95 and $7.95 for expedited shipping.

Do you offer a faster shipping option?

Expedited shipping is available upon checkout which will allow you to choose Priority shipping (1-3 business days) at $7.95. If you need it sooner please email lilyschilies@gmail.com.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

My order says delivered, but I never received it!

All orders are shipped via USPS (Postal Service) to the address provided by the customer upon placing your order. If your package is missing from your delivery address, please follow the link below to submit a missing mail search or contact your local post office.

https://www.usps.com/help/missing-mail.htm

Please let us know if there is anything we can do on our end to make sure you receive your candy!

Where do you ship from?

Orders are processed & shipped in our facility in North Hollywood, California! 

What countries do you ship to?

We currently only ship throughout USA. We apoligize for any inconvenice this may cause!

ORDERS & RETURNS

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover & Paypal.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at lilyschilies@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I return my order?

All products purchased from LILY'S CHILIES are guaranteed to be fresh and made in a Registered Food FacilityFood product cannot be returned once it leaves our facility. If you are not 100% satisfied with your food purchase, please contact us and tell us why! Your feedback is important to us!

How do I cancel my order?

There is only a 12 hour window of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via lilyschilies@gmail.com, we may be able to cancel your order before it’s processed.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

COMPANY

Where are you located?

Lilys Chilies kitchen facility is located in North Hollywood, California!

What is the best way to store the candy?

After opening the package, the candy freshness can be extended if kept in it's sealed bag in a cool, dry place. Refrigerating them helps to preserve their freshness however the candy will harden. If you want the best tasting candy possible, we suggest opening them as soon as it's delivered :)

Are the candies fresh and how long will it last?

We take pride in our brand and in our candies! Our candies are made 100% fresh the day it ships with a “best by” date 6 weeks after its production day. This is the time our candy tastes the best and doesn’t harden which we consider “shelf life”.
 
Please note, the candy itself however has an expiration date of one year from the best by date at minimum. 

Which candies do not contain gelatin?

The following candies do not contain gelatin...

Chili Dried Mango, Chil Sour Kids, Chili Watermelon, Chili Lavashak (Plum Fruit Roll), Chili Apple Belts, Chili Strawberry Belts, and Chili Blueberry Belts

 

Do you offer wholesale for retailers?

Yes, we are have a wholesale price sheet for retailers. For inquiries, please contact  lilyschilies@gmail.com and ask about our wholesale program.

Do you do custom gift sets / party favors?

Yes, please see "Party Favor" page located at the top of your screen for more information and contact lilyschilies@gmail.com for more information.