This is very common, please allow 2 business days more before contacting us.

All orders are shipped via USPS (Postal Service) to the address provided by the customer upon placing your order. If your package is missing from your delivery address, please follow the link below to submit a missing mail search or contact your local post office.

https://www.usps.com/help/missing-mail.htm

Please let us know if there is anything we can do on our end to make sure you receive your candy!

It typically takes about 1-3 business days to process your order and 2-4 business days for our orders to get to our customers. 

West coast customers will receive their orders in about 2-3 business days, where-as eastcoast customers will receive their order in 3-5 business days. Our orders are shipped out from our Kitchen in Los Angeles, CA.

Please note: We often get a surge in orders due to high demand, we will inform you if any additional handling days are required via email.

Please contact us within 12 hours to change your address and we will be glad to do it for you! If your order has already been shipped, unfortunately we will not be able to offer you a refund.

If the package is returned to Lilys Chilies due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.

WE ARE CURRENTLY OFFERING FREE STANDARD SHIPPING SITEWIDE ON ALL 4OZ AND 8OZ CANDY BAG ORDERS. 

EXCLUDED ITEMS: CANDY PLATTERS, GIFT BOXES, TRIOS

Expedited shipping is available upon checkout which will allow you to choose Priority shipping (1-3 business days) at $7.95. If you need it sooner please email lilyschilies@gmail.com.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Orders are processed & shipped in our facility in North Hollywood, California! 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at lilyschilies@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

All products purchased from LILY'S CHILIES are guaranteed to be fresh and made in a Registered Food Facility. Food product cannot be returned once it leaves our facility. If you are not 100% satisfied with your food purchase, please contact us and tell us why! Your feedback is important to us!

There is only a 12 hour window of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via lilyschilies@gmail.com, we may be able to cancel your order before it’s processed.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Lilys Chilies kitchen facility is located in North Hollywood, California!

After opening the package, the candy freshness can be extended if kept in it's sealed bag in a cool, dry place. Refrigerating them helps to preserve their freshness however the candy will harden. If you want the best tasting candy possible, we suggest opening them as soon as it's delivered :)

The following candies do not contain gelatin...

Chili Dried Mango, Chil Sour Kids, Chili Watermelon, Chili Lavashak (Plum Fruit Roll), Chili Apple Belts, Chili Strawberry Belts, and Chili Blueberry Belts

Yes, we are have a wholesale price sheet for retailers. For inquiries, please contact  lilyschilies@gmail.com and ask about our wholesale program.

Yes, please see "Party Favor" page located at the top of your screen for more information and contact lilyschilies@gmail.com for more information.