You will receive a shipping confirmation email / text as soon as your order has been shipped. Please allow 24 hours for the system to update the tracking status.
ORDER PROCESSING TIME
All orders are processed to be shipped within 1-3 business days. We try our very best to make sure our orders are shipped immediately but please allow processing time as we make fresh batches of #lilyschilies every week to ensure you get a quality product. Please note holidays and weekends may delay your shipment!
STANDARD SHIPPING TIME
Standard shipping is shipped from Los Angeles via USPS within the United States for $5.95. Please note, shipping time may vary depending on location and distance from Los Angeles.
Please be mindful that shipping time may be delayed an extra 1-3 business days during holiday season.
Expedited shipping is available upon checkout which will allow you to choose Priority shipping (1-3 business days) at $7.95.
INCORRECT / MISSING SHIPPING INFORMATION
All orders will be shipped to the address provided by the customer upon placing your order. We are not responsible for missing/incorrect shipping information. If your package is lost, stolen, missing from your delivery address, please follow the link below to submit a missing mail search.
If a package is returned to Lilys Chilies due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.
We don't ship outside of USA at this time, thank you for your interest in our candies :)
• SHIPPING F.A.Q.
When will I receive my order?
It typically takes about 1-3 business days to process your order and 2-5 business days for our orders to get to our customers.
How much does shipping cost?
The cost of shipping is $5.95 to all 50 states and $7.95 for expedited shipping. All orders of $49.95 or more automatically get free shipping. No catch!
Do you offer international shipping?
At this time, we unfortunately do not offer any international shipping. Our products only ship to the United States.
Late or missing items
If an item you have purchased has not been delivered after 7 business days, please contact us at email@example.com
If an item is missing from your order, please contact us at firstname.lastname@example.org