ORDER STATUS
You will receive a shipping confirmation email / text as soon as your order has been shipped. Please allow 24 hours for the system to update the tracking status.
ORDER PROCESSING TIME
All orders are processed to be shipped within 1-3 business days. We try our very best to make sure our orders are shipped immediately but please allow processing time as we make fresh batches of #lilyschilies every week to ensure you get a quality product. Please note holidays and weekends may delay your shipment!
STANDARD SHIPPING TIME
We are offering FREE standard 4-6 business days shipping site wide (limited time only) on all 8oz candy bags. Upgraded faster shipping options available upon checkout. Gift boxes and platters will have a shipping and handling charger unless over $49.95.
Standard shipping is shipped from Los Angeles via USPS within the United States for $5.95. Please note, shipping time may vary depending on location and distance from Los Angeles.
Please be mindful that shipping time may be delayed an extra 1-3 business days during holiday season.
EXPEDITED SHIPPING
Expedited shipping is available upon checkout which will allow you to choose Priority shipping (1-3 business days) at $5.95.
INCORRECT / MISSING SHIPPING INFORMATION
All orders will be shipped to the address provided by the customer upon placing your order. We are not responsible for missing/incorrect shipping information. If your package is lost, stolen, missing from your delivery address, please follow the link below to submit a missing mail search.
https://www.usps.com/help/missing-mail.htm
If a package is returned to Lilys Chilies due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.
INTERNATIONAL SHIPPING
We don't ship outside of USA at this time, thank you for your interest in our candies :)
